Nova Scotia Security Guard License Practice Exam 2025 – 400 Free Practice Questions to Pass the Exam

Using active listening and providing reassurance while seeking assistance is the most effective way for a security guard to handle a distressed individual. Active listening involves fully concentrating on what the person is saying, showing empathy, and acknowledging their feelings, which can help to calm the individual. Providing reassurance can create a sense of safety and comfort, encouraging the person to open up and express their concerns. This approach not only helps to de-escalate the situation but also shows that the guard is attentive and cares about the individual's well-being.

Additionally, seeking assistance when necessary ensures that the security guard can provide the appropriate support or resources. This could involve calling for a supervisor, a mental health professional, or law enforcement if the situation warrants it. By combining active listening with a proactive approach, the security guard can effectively manage the situation while prioritizing the safety and mental health of the distressed individual.